I bet they rip off a lot of people this way. My promo code didnt work. And used the cheapest shipping possible making it impossible to expedite. Today, December 15 I call to see why no refund, get hung up on 4 times by customer service. That's how they sell parts for such low prices. I am impressed and thank you. billy roger. One thing I detest, if a merchant says that product is in stock, then it should be IN STOCK. Looks like I was scammed. Order it on the 18th of July. Andere Cookies, die den Komfort bei Benutzung dieser Website erhöhen, der Direktwerbung dienen oder die Interaktion mit anderen Websites und sozialen Netzwerken vereinfachen sollen, werden nur mit Ihrer Zustimmung gesetzt. Not happy with it, Ordered two parts the same day took two weeks to receive when I got them the yoke was the wrong size they gave me no option to choose a different size so didn't realize tell I tried to switch them then I received a front drive shaft which makes no sense seems how I ordered a rear yoke and a rear drive shaft now I have to waste my time trying to fix there problem I just want my money back take your parts and your service and get the $#*! Still haven't got it. We’re in this together! Support system is trash, they don't respond quick unless you call and even then you are forwarded to people who can't even help you. And I would not reccomend them to anyone. I haven't heard anything back from them. As I check the shipment status, it doesn't moved since it arrived at New Berlin, WI Fedex facility. Problems all the way around. Hi Bruce, We appreciate you taking the time in sending us your review. After 7 days of not receiving a tracking number I decided to contact Carparts.com to find out what’s going on. I think i'm screwed and out $123.00 with … I wanted to return it and get a full refund, first of all I'm gonna pay for my return and they will not refund all my money. I realize that some products are but it really should be stated before you buy it. Verified the part number, verified the merchant that they weren't a scam operation, went through the ordering process. Business Profile Carparts.com. Carparts.com. If you decide to order from here- make sure you never need customer service. I am still trying to get in touch with someone about this matter til this day... it's going on three weeks now. 484.333.0642, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. it has been in wisconsin for almost a week, I have order many thinks many times lately i have been getting information about a 10% rebate,but with each order no rebate. Ermitteln Sie, ob carparts.com ist ein Betrug, betrügerische oder infiziert mit Malware, Phishing, Betrug und Spam, wenn Sie Aktivität haben This is definitely fraud. I have been trying to get a refund for over a month and followed their directions only to be ran around some more. I had somebody calling about my order, asking questions about my person, like address, car brand, people living in the household, is it normal? For customer's satisfaction. Got an RMA and instructions. TERRIBLE CUSTOMER SERVICE! SHIPMENT NOTES WERE IGNORED, DELAYED SHIPMENT. After order was placed, confirmation email says delivery is an extra week. Of the quoted delivery times, carparts.com was the longer of them all (5 - days vs 3-days for the others). Still have no results. They took over 8 business day 10 regular days to get my package to me. Never got it. If you order is available and ready to ship, we will ship your order in 3~5 business days after the order is placed and payment is clear. They did not refund me the tax I paid or the shipping I paid. I will never use carparts.com again - not worth the $6 price difference. I have sent an email with a resolution to this matter. Access the headquarters listing for CarParts.com here BBB Business Profiles may not be reproduced for sales or promotional purposes. Is Carparts com Legit? I kept receiving different emails with tracking changes. Shop for discount auto parts at CarParts.com - the cheapest online source for all your aftermarket parts and accessories needs. They sent me a confirmation email saying it was for a 4wd model of my truck and mine is 2wd and the tank won't fit, I canceled the order and they refunded me 126 dollars. Useful. © 2021 Trustpilot, Inc. All rights reserved. Who payes for shipping when returning parts? Carparts Stock is a legit website, and there are many good reasons to consider it a legitimate portal. I hate to say it, but I almost wish that the virus had closed this business down, for all or our goods. I placed my order 12/9/20 for a 1-5 business delivery. Not one return correspondence. Next I get a tracking email saying again it should be here by Friday. Visit us at www.carparts.com. I just said forget it- at this point you've had my money this long I don't need it but you people clearly do. Ihr Carparts-Team (Natürlich halten wir uns an sämtliche Bestimmungen, um ein Ausbreiten zu vermeiden und Sie und unsere Mitarbeiter zu schützen!) The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! I have 1 screen shot of me just waiting over an hour in attached. katrina balatgek. Check if Carparts.com is legit or scam, Carparts.com reputation, customers reviews, website popularity, users comments and discussions. Plus instead of having a weekend to do the work ill probably have to do it on Thanksgiving. The company wants me to test any/every item related to the fault code, to make sure that is indeed the converter. Many websites look legit … Shipped it and 1 month later still no refund. This company is untrustworthy I advise others to not order from this online company. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, Very happy with the purchase and the great, Worst Auto industry parts department I've ever dealt with. I ordered two fenders for my truck. A young kid telling me its not their fault, and now it's MY problem. NOT DONE. Überprüfen Sie, ob carparts.com ein Betrug Website oder eine sichere Website ist. CARPARTS.com Just lost a costumer, I understand part of it is my fault but they can at least work with me a bit. Viele Autoersatzteile wie Auspuff, Felgen, Reifen, Bremsscheiben, Stoßstange, Ölfilter, Stoßdämpfer finden Sie bei Germany Carparts 2. Share your voice on ResellerRatings.com Absolute garbage website, ordered a fuel pump and exactly 7 days after the warranty of 90 days ended my fuel pump stopped working, very convenient. 1,127 talking about this. And filed a return on their website, all without a response. New Auto Parts. Need assistance? Why am i paying extra for overnight and receiving for 3 days, or so it says on delivery date. Diese Website benutzt Cookies, die für den technischen Betrieb der Website erforderlich sind und stets gesetzt werden. Viele Ersatzteile für Audi, BMW, VW, und andere Automarken günstig online kaufen. Never did get the pads. However, we cannot guarantee that the site is a scam. I would NOT recommend shopping on this site. We can order the auto parts in Japan for you. The parts were suppose to be here and I waited and even paid for the shipping. 5 days may not seem like a big deal but it means another week without a car and finding rides to and from work. The negative reviews highlight incidents of shipping delays, wrong parts being delivered, and long hold times when calling customer service to resolve issues. Stay safe with our COVID-19 guide. Never using carparts.com again. Thank you for bringing this concern to our attention. Emailed the company directly twice. So, yeah. I can't recommend, They sent me the wrong headlight assembly and they making me pay to ship it back because there website doesn’t specifically say what kind of light it is terrible company never use them please , Never use this company. But I paid 6.99 in shipping and aren't complicating for that? I will never buy a parts from this site. I'd rather pay double for my parts from someone else rather than use this company again. EXPLAINED I NEED AN ORIGINAL INVOICE BY MAIL. Die Textar-Retroschilder ein echter Hingucker in deiner Werkstatt! I bought couple of parts they charged a lot for a faster shipping process and it's still on shipping process (4 days past, waiting 4 more days)... ridiculous time. Once I contested the charge with my bank they replied, but only to confirm the purchase. Seriously! 11,901 reviews for Discount Body Parts, rated 1.00 stars. 22 reviews for Car-Part.com, 2.2 stars: 'Ordered combination brake rotors and pads, got the rotors late and the wrong ones. The items were "in stock" but apparently that was not true. Thank you Car Parts! Hell no not normal this company is really a joke charge for fast shipping and will be a week before you get parts and no communication. Terrible customer service, beware of this company. WE ARE WARNING EVERYONE NOT TO USE CARPARTS.COM, Ordered 2 headlights for 05 Caravan. Get your act together. Zur Textar Sonderseite Trotz Corona-Krise: Wir haben für Sie geöffnet und sind für Sie da! Can you describe the issue with the 4 coils? The rating of carparts.com indicates the site is safe or a scam. Now I am dealing with the return, without much success. Jul 01 2020, 1:13am 19trax95 wrote: The good thing about the gmt800 trucks is that they are getting older, which means more of them will be found in junk yards. Don't shop here- you might as well just burn your money. I ordered a part and was shipped the wrong one. Meanwhile mechanic charging me $10 a day storage all this time on my towed car because parts aren't here. can someone assist in correcting. Bought my powersteering pump from them on Tuesday because they estimated it would be delivered by Friday. Tracking shows progress but now its a week later. Still not here. I responded refund. NO PHONE CALL. I responded refund. Followed the tracking. Evidently not Carparts.com as I had to, even after contacting Carparts.com for help with costs. I had other body work done on my truck, and took the parts from CarParts to the shop and they installed them for me. If you can't delivery the parts on the time you quote, then you are in the wrong kind of online business. what is up? There are no gate enters the part shows up when it wants to and your left holding the bag,so don’t scheldule an appointment with garage you are paying for it because part won’t show up. No Customer service when i called i sat on hold. Then the next day I get a email saying Wednesday of the following week! Wrong it was still at the ware house after being told the day before that once a tracking num was emailed that means it had already been picked up... again wrong... stay away, My elderly neighbor backed into my driveway hitting my new car and damaging my side fender. You guys did an amazing job, and thank you for the early Christmas present Five stars from me. That was 3 months ago. Everything was advertised and if i ever need any automotive parts again they are my first and only choice. Reply from CarParts.com. The next day, they decided to ship it anyways. July 29thThey sent me three emails confirming my return. Lesen Sie über deren Erfahrungen, und teilen Sie Ihre eigenen! Enjoy the one time you got ahead on me, it will never happen again. Do not buy from them unless you want to run the risk of wasting your money. When logging into my account it says never made a purchase yet I have a receipt from them. Reply from CarParts.com. REQUESTED ORIGINAL INVOICE FOR VEHICLE INSPECTION TO BE SENT WITH SHIPMENT. Kindly check your inbox and please respond as soon as you can. Order gets delayed to the 28th, no problem, its busy and covid is a thing. Reply. No-one from the company will return your emails. Everything made it on time, except the left side circuit board. Carparts.com cancelled one fender and sent me a damaged fender. I paid 165 dollars for a gas tank. I had to order 6 repair parts from multiple sources, carparts.com being one of them. Having not received anything by December 11 I gave up and bought the part elsewhere and requested a refund. When I ordered from carparts.com (May 27th) they said I would have the parts in my hands in 2 days. I got the wrong part, then arranged to return it. Sent a message thru Paypal. It's very miss leading when your confirmation email says, "Arriving on Mon, Jun 01,2020" then trying to get in touch with anyone seems challenging. Ordered a part in November, only got hung up on…, Part they sent does not fit, and they do not give full refunds. CarParts.com is an online automotive supply store featuring auto body parts, mirrors, engine and drivetrain parts, headlights, lighting, brakes, suspension and steering. No response. So, is car-parts.com safe? Ordered a part window part on November 23. first and last time customer, I ordered a pair of headlights. REFUSED. Great price, Great service and perfect fit. Share your voice on ResellerRatings.com 2050 W 190th St … Saved me quite a lot of money! I would think twice when i order from this company. They never reached out to replace the item. Placed an order with Carpart.com. The WoT scorecard provides crowdsourced online ratings & reviews for car-parts.com regarding its safety and security. We’re with you every step of the way-from the minute you start researching symptoms to figure out what issues your car is having to the moment you receive your replacement part and install it in your vehicle. Period. I ordered a part for my truck and they sent me an arrival date of 4 days when i ordered the part, two weeks later i am still waiting for the part. Consumers complaining about CarParts most frequently mention customer service, next day and credit card problems. Business Profile. Business Profile. Took 3 days to process,, 5 days to ship then customer service is arguing with me asking me why i would contact fedex in the first place... i told them why wouldnt i they have the package right? The Carparts com website is an ancient site serving customers for twenty to twenty-three years. I order a part on May 3,2020 REQUESTED TO TALK TO A SUPERVISOR, PUT ON HOLD FOR 40 MINUTES ONLY TO BE TOLD A SUPERVISOR WOULD CALL ME BACK IN AN HOUR. To see the individual part, just roll the mouse over the large image in different areas. BBB Business Profiles are … Highly recommend Car Parts. Check out what 1,079 people have written so far, and share your own experience. I ordered tail lights and tail light circuit boards for my 98 Silverado. Are all of these parts legit and not used? Terrible!!!!! I haven't heard anything back from them. There’s nothing more important to us than your … Whatever they say, buyer-be-ware! Handling fees was even expensive than the item itself. We’re in this together! Checked Advanced Auto and other sites and I had gotten the pump for atleast $50 cheaper. I am vey disappointed for placing this order and strongly recommend not to buy anything in this Site. They lied about shipping. That was 3 months ago. 167,404 reviews for Carparts.com, rated 3.68 stars. But for some reason a return was processed! But this doesn’t signify that the site is genuine. I sent several emails and tried calling and got no response or answer. Durch Anklicken des Buttons „abonnieren“ erkläre ich mich damit einverstanden, dass die carparts GmbH mir regelmäßig Informationen zu folgendem Produktsortiment per E-Mail zuschickt: Definitely will not be buying from Carparts.com again. Not sure how the part fits yet but thank you for the excellent shopping/shipping experience. Ordered Wed. Send us a message! As a leading retailer of aftermarket car parts, our goal is to give our customers the peace of mind to buy parts online. I called carparts customer service on 3 occasions and help for over 2 hrs. I have spent about $800 proving the converter bad, but they still won't admit to defective parts, and refund? Besides, there are many reviews available online, and it is a popular website amongst car owners in America. Learn how to stay safe during COVID-19 in our new guide: I ordered a small sensor. At first I was a little worried about ordering a fuel pump through carparts.com after seeing their bad reviews, but four days before Christmas I had made my purchase and they had it delivered in three days when initially they started it would be at the house in four. SENT ME THE SAME PDF INVOICE I ALREADY HAD AND EXPLAINED WILL NOT WORK. After contacting them, they offered to refund, but didn't want to give the full price back or pay for shipping to and from me. Paid so they would be delivered 2 days later on Friday. Tip for consumers:You will get a lot of text messages stating that your part is on it's way, kind of annoying, but they followed through. Come find out To find more information about reviews and trust on Sitejabber.com please visit. Refunds take 2-3 days. They only sent me one. Mehran Nia and Sol Khazani discovered the Carparts com website. I ordered a part on May 28th, 2020 and today June 12th, 2020 I am still waiting for my part and on my account the item status still says processing. Re: Carparts.com legit? out of my life. BUYER BEWARE. However, it adds to the pros of the website. Please report to BBB just as I did. Parts priced low but cost me big bucks because of delays in shipping. Products used:1996 Jeep Cherokee fuel pump. We would like to apologize for any inconvenience we may have caused you. Bought a pair o items. Below is a list of everything I outline in the video. This is the only guide you will need. I gave them poor ratings on their website and they never posted any them. We will surely conduct an investigation on this. Thanks again. They are a disgrace I should hae just paid 10$ more and went with a reputable site for my part. Carparts.com is an e-commerce technical portal that sells engine parts, collision parts, and other accessories like handle parts and performance parts. The whole thing is a joke. I fact they are a manufacturer direct ship product. They proceeded to tell me that the part was on back … I ordered a headlight part for my car and it did not fit. Look around on the internet and see that they have an average of 1-2 star rating everywhere. Should you have any … Read real customer ratings and reviews or write your own. But if for some reason you aren't completely satisfied with your order, we accept returns within 90 days of purchase—and we'll give you your money back! Ordered from this website and not only was the price better than I found anywhere else, the package arrived 3 days early and it had to go through freight delivery!!! I'm so happy I found somewhere to get new parts for my truck without having to worry. However, there is no denying that CarParts.com is legit and has been in business for many years. I emailed them. Our algorithm gave the review of carparts.com this score. It is NOT automatic!! Rest assured, I will be helping you in resolving this matter. No question asked, they sent the left side out and I got it yesterday. I know i will never order a part from them again. Won't cancel the order or issue a refund. i put the code in and your site said it was invalid. Now 2 days past the quoted delivery - no parts. I called to speak with customer service and I was informed that my wait time was 42 minutes. We use cookies for analytics, personalization, and ads. At CarParts.com, we're confident that you'll be able to find the right part or accessory for your car, truck or SUV. I e-mailed them as they requested, returned e-mail and said they would get back to me in 48 hours, that was 5 days ago. Carparts.com cancelled one fender and sent me a damaged fender. This company is a company that we all need to stop buying from they lie and over charge for shipping in which we dont get the item. And to avoid other individuals go through such unpleasant time. Bei uns erhalten Sie Original-Teile führender Marken. Some reviews go as far as calling CarParts.com a complete scam. Buying car parts online can save you up to 80% of car parts. I tried contacting via phone, email, and leaving a callback number. Here's a thought Carparts... quit taking money for fast shipping and also unload your FEDEX SHIPPER who by the way just drops it off at the Post Office to have them deliver it anyway on the last leg of the journey. I finally took delivery of the second half of a split shipment June 11th. Gain trust and grow your business with customer reviews. Pull your head out of your ass. Do you agree with BuyAutoParts.com’s 4-star rating? Despite the bad reviews, they did a phenomenal job for me. One arrived today and am now told the other will arrive next week. I ordered a headlight lens for RAM 1500 and the part arrived with one of the mounting tabs broken. Good on you, you got me. Just picked a random zip code that isn't even in our state. Have tired to call many times. Das gesamte Sortiment der Car Parts GmbH + Co. KG stammt von Zertifizierten und geprüften Zulieferern. 460 Kunden haben CarParts.com schon bewertet. Read real customer ratings and reviews or write your own. If you want to wait 2-3 weeks for your part, this is for you. If you need a part now, go somewhere else. Trotz günstiger Preise erfüllen alle unsere angebotenen Ersatzteile höchste Ansprüche und kommen direkt von renommierten Markenherstellern. I finally sent a message on messenger, and got a call back in minutes. Writing my review to every website possible where I can help people not buy anything from this company. 1. I ordered a car part from carparts.com and I received it on time, but the part was defective. When I contacted them 2 days later they refused to hear what I have say and complain about. I ordered a set of AFE manifolds from Carparts.com that we’re supposedly in stock. The website has been serving since 1999, and it has a trust rating of 93%. Instructions: Change the main view of our "Parts Selector" in the blue tabs or the picture in the lower left. Jun 30 2020, 1:58pm Just add that part to your cart and when you see what they charge for shipping and handling you will know how they sell the parts so cheap. Rest assured that your concern will be forwarded to the proper department. i am curious because the prices are so low, Yes i ordered a shifter on the 5th and still no email or tracking information, Whyis this not being delivered sooner. Biggest rip-off I've ever seen the most incompetent I have ever seen order depart took the money out of my account less than an hour later told me I had a shipping number which does not exist no ass clown in the office can give me any information whatsoever if you call for customer service it's 72 minutes tried it once and they hung up on me you people suck I will never ever use you again and I will make sure that anybody I know doesn't use you either. This company charges services for shipping on a specific date. I spent $191 dollars with them. Installed the pump, and the Jeep fired right up after sitting for five years. They are absolutely useless! Never came in the mail. I never requested a return. Tried to cancel my order hours after placing it. This company is a scam, shop elsewhere.. So let’s look at further facts on it before making any opinions since the Carparts.com website has been serving for many years, so it has enough reviews gathered by … I immediately went online looking for a reasonable priced fender I could afford and came across this website which had the fender i was looking for. I still have not got my package. They are not all OEM, but fit nicely and all look great! I just wish I could get my parts on time when they said I was getting them. I took pictures filed the form on their site and a new headlight was shipped the same day. CarParts.com takes pride in providing the best end-to-end shopping experience for all of your vehicle needs. Shop else where. I received a notification on 12/10/20 that my order has been shipped and will deliver 12/14/20. I sent countless emails & innumerable phone calls leaving my number. Share. Terrible merchant. Contrary to their written directions they sent me, they now said I MUST call them after they receive the part and request a refund be put back on my card. Twenty minutes later, oh we are out of stock of that product and it will take 6 business days for the money to go back on my card. Talk about a waste of time. On 12/11/20 I received a 2nd notifications that my shipment will be delayed and will be arriving 12/21/20 this makes me sick because I need the parts sooner. I was a bit skeptical because the price was so dirt cheap compared to what I know my dealer would've charged for it, needless to say I ordered the fender on a late Sunday night, Monday morning I received a phone call from a very knowledgeable representative who wanted to make sure the part I ordered online the night before was indeed the correct part and thank god he called because I had ordered the wrong part, he walked through step by step until we got the correct part ordered and by Wednesday morning my fender was at my front door and my car was in and out the shop by Friday afternoon. Shipped order to the wrong address. The website store is based in the United States. I need to ship it back across the country, and tie up my money until they receive it backed. I have sent three emails to them wanting a refund. We have based this rating on the data we were able to collect about the site on the internet such as the country in which the website is hosted, if an SSL certificate is used and reviews found on other websites. Re: Carparts.com legit? They refunded me they say. CarParts ranks 24th among Auto Parts sites. CarParts has a consumer rating of 2.93 stars from 519 reviews indicating that most customers are generally dissatisfied with their purchases. So I was completely satisfied with their shipping, and the quality of the part. Would not use this site again unless I'm buying maintenance stuff I can wait a month for. Received an email confirming the purchase. This year 2020! I did receive one email back asking if I wanted them to send me another fender or a refund. Because they are crooks and just want any extra money from everything else. I pay i get confirmation email. Carparts.com; Claim Share Print. Why are they still in business? I tried several times to have my order sent to a different address and it wouldn't let me. I did receive one email back asking if I wanted them to send me another fender or a refund. I purchased a catalytic converter for my Mazda, and have had nothing but trouble with it. My parts were all new. I have sent three emails to them wanting a refund. Then it offers a call back service, which i did 3 separate times with zero results. Instead of buy car parts from the dealer or even local auto part stores, we want to share a few websites where you can save a lot of money when buying car parts. I will never use them. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. What a waste of my time. Finally, click on the main image when the individual part you want to search for appears on the right. It is a public company that works in the United States. Don't order from this website, choose another one or better yet get parts from your local auto parts. Definitely will not be buying from Carparts.com again. What happened was not ok.
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